Privacy Policy

Love Automations ("we," "us," or "our") operates automated SMS communication services for small businesses. This Privacy Policy explains how we collect, use, and protect information in connection with our services.

By using our services or receiving messages from our system, you acknowledge this policy.

Information We Collect

We collect the following information in the course of providing our services:

• Phone numbers — collected when a call is received by a business using our platform
• Call metadata — call status, timestamps, and call direction provided by Twilio
• Message responses — any replies sent by users to automated messages

We do not collect names, email addresses, financial information, or any other personal identifiers unless voluntarily provided.

How We Use Your Information

Information collected is used solely to:

• Deliver automated SMS responses on behalf of our business clients
• Log missed call activity for client reporting purposes
• Respond to user inquiries and provide support
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS Messaging

Our platform sends automated SMS messages on behalf of local service businesses. Messages are triggered by inbound phone calls and are transactional in nature — they are not marketing messages.

• Message frequency varies based on call volume
• Standard message and data rates may apply
• To opt out, reply STOP to any message
• For help, reply HELP or contact us at the email below

We use Twilio to send and receive SMS messages. Twilio's privacy policy applies to message transmission.

AI-Based Services

Our platform uses AI-powered automation tools including n8n and Anthropic's Claude to process and respond to communications. These tools process phone numbers and message content for the sole purpose of delivering automated responses.

To opt out of AI-based processing of your information, contact us using the information below.

Data Retention

We retain phone numbers and call data for up to 12 months, or until a user requests deletion. To request deletion of your data, contact us at the email address below.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you. To submit a request, contact us at the email below. We will respond within 30 days.

California residents may have additional rights under the CCPA and California's Shine the Light law regarding disclosure of personal information to third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email where applicable. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, data requests, or to opt out of processing: